Do you ever wonder how hotel reviews are calculated? Or maybe you’ve questioned the credibility of those glowing, five-star ratings? Well, we have some juicy secrets to share with you about the review process at Vantaris Beach Hotel in Georgioupolis, Greece!
The Art of Review Scoring
Each review score at Vantaris Beach Hotel ranges from 1 to 10. To calculate the overall score, we sum up all the review scores and divide it by the total number of received review scores. But here’s the twist: guests have the power to give separate subscores in essential areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores and the overall score are submitted independently, ensuring transparency and honesty.
Real Reviews, Real Experiences
At Vantaris Beach Hotel, we value genuine feedback. That’s why we encourage guests to review the accommodation if they have actually stayed or even if they have visited the property without staying. And hey, we understand that opinions can change. If you’ve already submitted a review but wish to make changes, our Customer Service team is always here to assist you.
We’re on the Lookout for Fakes
Rest assured, we take the authenticity of our reviews seriously. Our platform employs both people and automated systems specifically designed to detect any fake reviews. If we come across any suspicious content, we promptly delete it and, if necessary, take appropriate action against the responsible parties. But we’re not the only ones fighting the battle against fake reviews – you can report anything fishy to our Customer Service team so that our fraud experts can further investigate.
The Review Guidelines We Live By
Sure, we’d love to publish every single review we receive, whether positive or negative. However, there are certain criteria that must be met. Reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, and credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, animal cruelty, impersonation, or any violation of our guidelines will not be displayed.
To keep things relevant, we only accept reviews submitted within three months of checking out. Additionally, reviews that are more than 36 months old or pertain to properties that have changed ownership might be discontinued. We believe in balanced and fair feedback!
Accommodation’s Right to Reply
At Vantaris Beach Hotel, we value open communication. That’s why we provide the option for accommodation owners to reply to reviews. It’s all about fostering a healthy dialogue between guests and property partners.
Latest Reviews Take the Spotlight
When browsing reviews, the most recent ones will be showcased at the top. However, other factors like language and whether a review contains only a rating or includes comments as well might also influence the display order. To make your search easier, you can sort and filter reviews based on time of year, review score, and more.
Transparency is Key
We believe in transparency, which is why we sometimes include external review scores from well-known travel websites. But don’t worry, we’ll always make it clear when we do so. Your trust means the world to us!
Guidelines and Standards for Reviews
To ensure a relevant and family-friendly environment, we adhere to strict guidelines and standards for reviews at Vantaris Beach Hotel. These principles apply regardless of the tone of the comment. Here’s what you need to know:
- Contributions should be travel-related and provide helpful information for others.
- Personal, political, ethical, or religious commentary is not permitted. Let’s keep it unbiased!
- Contributions should be suitable for a global audience. Please refrain from using profanity or any form of hate speech.
- Be genuine and unique in your reviews. The most valuable insights are those that come from your personal, unbiased experiences.
- Property partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. Let’s keep it fair and honest!
- Respect the privacy of others. We’ll do our part by concealing personal details such as email addresses, telephone numbers, and social media accounts.
Remember, the opinions expressed in the reviews belong to our valued customers and properties. By default, the reviews are sorted based on the date of submission, but additional sorting options might be available to cater to your preferences.
Translations Disclaimer
We understand that language can be a barrier, which is why we offer translations powered by Google. However, please note that Google disclaims all warranties related to the translations, including accuracy, reliability, and fitness for a particular purpose. So, if you spot any discrepancies, let us know!
Now that you’re aware of our review process and guidelines, feel free to explore the world of Vantaris Beach Hotel through the eyes of our esteemed guests. Your money and your stay matter to us, and we’re committed to providing you a transparent and trustworthy experience!
